WE ARE OPEN,
but here are some COVID-19 Update
To Our Valued Clients,
As we are now in phase 3 of reopening in B.C., it’s time to get back to business... albeit in a slightly different way. The COVID-19 climate has created a need for safe work processes to keep you and our team safe.
At Happy Home Design, we’re committed to following the effect of the pandemic and its economic fallout on the design trade. The health and safety of our team, customers, and partners are of the utmost importance to us. We’ve taken these precautionary measures to do our part in flattening the curve. Depending on where we are in your project, here is how we are responding to the Coronavirus (COVID-19) outbreak and how it may affect you:
Stage One: Online Design Consultation
Effective immediately, we are now offering our popular 2-hour In-House Consultation as a 2-hour Online Design Consultation. This could be done via Zoom (secured via password-protected meeting), FaceTime, Google Meet, or WhatsApp video chat. Since many of us are spending a lot more time in our home, this may be a good opportunity to tackle that long term project that you have been thinking about. Here is how it works: After setting your appointment, we'll ask you to send us pictures of your home as well as a list of questions that you may have as soon as possible. Then when we meet online, we'll ask you to walk us through your house (ideally through a mobile device so you can move through your home with ease). We can discuss space planning, colour consultation, budget evaluation, and anything pertaining to every room in your home. More than ever, your home needs to be your happy place. Let's get started by purchasing your online design consultation today.
Stage Two: Design Stage
Over the past few months, we have been conducting all of our design meetings online via Zoom. We recently completed a two-bedroom design for an essential worker in Brooklyn, NY. They were not sure at first how this would be done online. But in the end, they found that the process exceeded all their expectations.
So, if you are ready to move onto the design stage with your project, we will collaborate with you online while working remotely to come up with the design of your home. The one drawback is that you may not be able to touch the fabric of the sofa, the window treatments, or see the actual colours of the wallpaper. We are considering if we would have these things mailed or couriered to you while maintaining social distancing. You still get two revisions upon seeing the first design.
Stage Three: Execution
It usually takes at least 8 - 10 weeks from the initial consultation before we get to this stage. So, now would be a good time to start planning ahead. At this time, our design team will continue to work from home to support our customers. Although we may be experiencing delays in shipments, the good news is that many of our suppliers are still shipping and we are able to receive them into our warehouse (while practicing social distancing with curbside delivery). When we are ready to implement the design, our team will take extra precautions to stay safe.
Here are what you should expect:
Minimizing Physical Contact with Our Customers
To prevent spreading germs and cross-contamination, we will bring as much of our own equipment to job sites as possible. This includes things like trash bags, pens, and bottled water.
If necessary, we will perform one last consultation the day before the actual service date.
By this point, we would have been connecting with our clients over video chat throughout the design stage, but we will connect over video chat the day before to get any last-minute update before we arrive at the job site. This way, we won't have to spend as much time in your home and can get right to work.
We will maintain a safe social distance.
If possible, we encourage our clients to be out of their homes on the day(s) of the execution. If this is not possible, we encourage any on-site conversations between our team and customers to take place with a 6' distance. Otherwise, we recommend face coverings to be worn at all times.
Since safety is a two-way street. We ask that you'd tell us if you are not feeling well, and we will gladly reschedule the appointment (without our customary penalty) if you, or any member of your household, are showing any signs of illness.
As the situation is still very fluid and changes may happen from one day to the day. We'll update our website periodically.
As a company, we are committed to you, our clients, as well as our team members. Thanks to the ongoing support from our clients, we have made no plan to layoff any of our team members. We appreciate your patience and understanding as we brace this storm together.
Stay safe. Stay happy.
Last updated: Sept. 8th, 2020